immigrationadvicepoint.co.uk is a website of Immigration Advice Point (UK) Limited (company number 14509499). As a Data Controller we are committed to keeping your data secure and confidential as a visitor to this website and/or as a customer.
Our Privacy and Cookie Policies form our commitment to keeping your data secure, confidential and lawfully processed. It sets out how we use your data when you visit this website and use our services.
The information contained in this Privacy Policy shall be governed and construed in accordance with English law and be subject to the exclusive jurisdiction of the English courts.
We abide by the principles set out in the GDPR regulations.
We collect personal data in a number of circumstances:
We may collect the following data about you. This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the below personal data is collected directly, for example when you purchase training from us or fill out a contact form. Other personal data is collected indirectly, for example, your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.
Data categories:
We only use your data when it is lawful for us to do so. Please find information on how we use your data below, and the lawful basis for processing in each case.
Type/Purpose of Processing
Lawful Basis for Processing
Data Categories
Processing your order
Contract
Identification, Contact, Account, Payment Details
Performance of administrative, accounting or customer service tasks relevant to an order, enquiry and/or training
Contract
Identification, Contact, Account, Payment Details
Fulfilment of your training, and verification of it after completion.
Contract
Identification, Contact, Training History
To fulfil your training in any case where you have a medical disability or other health needs that are necessary to be considered for the successful provision of training
Contract
Health/Medical/Disability information
Provide you with information on relevant products, services and offers if you have contacted us
1.Contract/Pre-Contractual Intention
2. Legitimate Interests – To help ensure you fulfil all your training requirements and to market our products & services
Identification, Electronic Identification, Contact, Account, Training History
Inform you when the training you have purchased is approaching its expiry
Legitimate Interest – To offer you the best possible service we can, and improve brand loyalty
Identification, Contact, Account, Payment Details, Training History
Gather feedback on products, services and experience
Legitimate Interest – To both improve and to ensure you are happy with, our products, services and customer experience.
Identification, Contact, Account, Training History
Provide you with relevant information and marketing through personalisation
Legitimate Interest – To offer you the best possible service through relevant information and content, and to grow as a company through improving marketing effectiveness
Identification, Electronic identification, Contact, Account, Training History
Analysis of website and product usage, communications, purchase history and marketing data to gain knowledge on service and product performance, user behaviour and marketing effectiveness
Legitimate Interest – Improve our website, customer experience, products, services and marketing in order to improve & grow as a company
Identification, Electronic identification, Contact, Account, Training History
Quality assurance testing, monitoring, auditing, market analysis, developing of and training on products, services, business systems and processes
Legitimate interest – To improve products, services, business processes and systems, security and protection of business assets
Identification, Electronic Identification Contact, Account, Training History, Account
Cookies & IP Addresses
We use your IP address and website cookies to analyse your use of this website and for internet advertising purposes. These bits of information allow us to track how you use our website as an individual but don’t give us personal data like your name, email address or phone number. You are opted out of cookie tracking by default.
When you provide consent, we analyse user behaviour on this website to improve our services, the user experience of the website and our marketing activities. We may also use public & proprietary IP address lookup tables to identify your organisation, if you’re browsing on behalf of a company, to check your customer history and offer you the best possible service as an existing or prospective customer. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data.
We store data on you for different lengths of time depending on the type of user you are and your relationship with the company. We use a combination of criteria to determine how long we keep the different types of data we hold on you.
Some data is required to be held by law and to fulfil our contractual obligations with both you as a customer, and the awarding bodies we work with to certify your qualifications. In other situations, we store your data for as long as we believe there is be a legitimate mutual interest between us, as an existing or prospective customer. You have certain rights under the GDPR to remove, transfer or change this data – please see the ‘Your Data Rights’ section for more information’.
If allowed by the Applicable Law and/or your consent, we may contact you from time to time to provide you with information which we think you may find of interest, unless you have opted out of such contact.
You can contact us at any time to withdraw your details and consent to processing from our marketing database, by contacting rob@immigrationadvicepoint.co.uk.
We will not make available or sell your information to third parties for marketing purposes. However, if we sell, assign or transfer the assets of our business, or if our business is merged or enters into a joint venture with another business entity, we reserve the right to sell or transfer the database maintained by us (including any personal information provided by you).
In order for us to provide you with great quality Health and Safety training and an enjoyable browsing experience, we sometimes use services provided by other companies to assist us. These suppliers range from operational (e.g. our accountants), product (e.g. our eLearning providers), to technical (e.g. our Web Hosting provider, online payment providers).
Where necessary, we may share your personal data with these companies for processing in order to fulfil certain services. This is always done in a secure, confidential manner and your data is only held with the company for as long as is necessary in each case. The organisations will also always have appropriate technical and organisational methods in place to protect your data.
A full list of these providers, the personal data they hold, why we send them this data and the length of time they hold the data can be obtained if required by contacting rob@immigrationadvicepoint.co.uk.
We may also disclose personal information where information is part of a due legal process and otherwise required or permitted by law.
Your data is largely held and processed within the EEA, however, some of our third-party suppliers, such as hosting providers and other technology-focused service providers, are based in the USA and so store and process data within the USA.
In these cases, the companies subscribe to the EU-US Data Privacy Shield program (https://www.privacyshield.gov/welcome), which aims to ensure USA based business comply with relevant European Data Protection regulations when dealing with European businesses’ personal data.
By submitting your data and agreeing to this policy you agree to this transfer, storing or processing.
We employ technical and organisational measures to protect the information provided by you from access by unauthorised persons and against unlawful processing.
This is achieved through a wide range of methods, including but not limited to: data encryption where appropriate, risk analysis, staff training, internal information security policies and other methods recommended under the GDPR.
All third-party data processors that we use (as described in section 7, ‘Suppliers and Sub-processors’), have also confirmed that they employ the technical and organisational methods needed to keep your data safe and secure.
Other Collectors of Information
Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policy of any third party, you are subject to the privacy policy of that third party.
We adhere to all rights given to individuals under the GDPR. To exercise any of these rights with the personal data we hold on you, please contact rob@immigrationadvicepoint.co.uk or write to:
Immigration Advice Point, K S L, 8 Spur Road, Cosham, Portsmouth, Hampshire, United Kingdom, PO6 3EB
Subject Access Requests
This is your right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email us at rob@immigrationadvicepoint.co.uk with sufficient information to enable us to identify you. We will respond to your request within one month of receipt of the request.
Updating and Correcting Information
We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Objections to processing of personal data
It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
Data Portability
It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:
(a) The processing is based on consent or on a contract, and
(b) The processing is carried out by automated means.
Right to be Forgotten
Should you wish for us to completely delete all information that we hold about you, please either email rob@immigrationadvicepoint.co.uk or write to:
Immigration Advice Point, K S L, 8 Spur Road, Cosham, Portsmouth, Hampshire, United Kingdom, PO6 3EB
Please note that if the personal data you wish to delete is needed for lawful purposes and/or contractual fulfilment, it may not be possible for us to remove this.
If you believe we have processed your data unfairly or unlawfully, you have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office within the UK – https://ico.org.uk/.
We may need to change this Privacy Policy over time. We will post changes to this Privacy Policy to the website when such changes are necessary. All amended terms shall automatically be effective immediately after they are initially posted on the website.
If you have any questions about this Privacy Policy, how we run the website or your dealing with our website, please send an e-mail to us at: rob@immigrationadvicepoint.co.uk or write to us at:
Immigration Advice Point, K S L, 8 Spur Road, Cosham, Portsmouth, Hampshire, United Kingdom, PO6 3EB
This privacy policy (“Privacy Policy”) is provided by Immigration Advice Point (UK) Limited (company number 14509499) whose registered office is at Immigration Advice Point, K S L, 8 Spur Road, Cosham, Portsmouth, Hampshire, United Kingdom, PO6 3EB (referred to as “us”, “our” or “we” in this Privacy Policy) for the information of visitors (referred to as “you” or “your” in this Privacy Policy) to our website, the URL of which is immigrationadvicepoint.co.uk referred to as the “Website” in this Privacy Policy.
